Withdraw from your contract
Withdraw from your PROMPTOPOLY contract here — no login required. As a consumer you may withdraw from a contract concluded online within 14 days without giving reasons (see withdrawal information). You will receive the confirmation by email in text form without undue delay.
Other ways
You may also withdraw informally by email to mail@promptopoly.com or by post: ma-kom agentur UG (haftungsbeschränkt), Merkelbach 12, 74541 Vellberg, Germany. A model withdrawal form is part of the withdrawal information. Logged-in users also find the withdrawal in their account under Account & Billing. A cancellation is not the same as a withdrawal.